Account Manager

Greenzie is looking for a proactive, detail-oriented Account Manager to help our top customers succeed with autonomous mowing. You’ll be responsible for managing all aspects of the client relationship including driving usage and satisfaction with our largest accounts, identifying opportunities for expansion, and following up on operational issues across fleets. You’ll act as a trusted partner and internal advocate for our customers, ensuring they’re getting full value from our technology. This is a customer-first role, not a quota-first role — but if you’re good, the growth will follow. You’ll work directly with the COO and collaborate with support, operations, and engineering.

This is a hands-on role involving daily client communication, reporting, operational coordination, and consultative support. While this is not a traditional sales role, the Account Manager will support quoting, estimating, and order-taking for new, replacement, or upsell equipment.

This role is approximately 80% relationship management and 20% sales support.

Key Responsibilities:

Client Relationship Management (80%)

• Serve as the first point of contact for assigned clients, ensuring prompt and professional communication.
• Review daily work output to review usage reports and offline mower activity; identify underutilized units and follow up.
• Conduct weekly reporting and status updates to clients, summarizing performance, issues, and improvements.
• Coordinate timely repairs and ensure loaner equipment is deployed when needed to minimize downtime.
• Use internal tools (and AI tools) to surface trends, patterns, and opportunities in usage data
• Contribute to playbooks and templates for scaling success across accounts
• Maintain strong, long-term relationships by understanding client goals and aligning service delivery accordingly.

Sales Support & Equipment Management (20%)

• Assist clients with quotes, estimates, and sales-related activities to support their operational needs.
• Proactively identify opportunities for replacement or upsell equipment and manage the order process.
• Collaborate with internal teams to ensure accurate and timely fulfillment of client requests.

Optionally: earn bonuses/commissions for expansion success and growth within accounts

JOB QUALIFICATIONS:

• Proven experience in account management, client services, or operations coordination
• Strong organizational and analytical skills with a keen eye for process improvement
• Ability to communicate clearly, follow up consistently, and close the loop. Able to build trust and rapport quickly
• Familiarity with equipment service workflows, repair coordination, or field service operations is a plus
• Comfortable balancing relationship nurturing with light sales responsibilities
• (Bonus) Familiarity with outdoor power equipment, landscaping, or autonomous tech

• Love helping customers win and get the most from a product
• Are resourceful, persistent, and detail-obsessed
• Comfortable taking ownership and driving tasks to completion
• Can build trust and rapport with anyone — from job site managers to executives
• Enjoy using AI tools to automate, analyze, and optimize your work
• Like working in a fast-moving startup environment, close to the action

PAY & BENEFITS

The benefits we offer to full-time employees:

• Equity

• Employee Health Benefits: Medical, Dental, Vision, with options for HSA

• 401K matching

• Short-Term and Long-Term Disability

• Any hardware you need: Macbook Pro? Sure. Slick ThinkPad running Ubuntu? You got it.

• A transparent, entrepreneurial, startup culture: want to help with sales and marketing? Join in (but be ready to take on real tasks).